SUPPORT & SYSTEM MAINTENANCE POLICY

Nova AI provides continuous technical support and system maintenance.

1. Scope of Support

Includes:

  • System configuration support

  • Software usage guidance

  • Technical issue resolution

  • System performance optimization

 

2. Unsupported Cases

Support will not be provided if:

  • There are signs of accessing unsafe links

  • Customers delete reports that cannot be restored

  • Customers independently use third-party maintenance services

 

3. Maintenance Process

  • Customers submit requests via hotline/email/website:

  • Nova AI will review and respond within 4 hours

  • Maintenance time depends on the nature of the issue

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