SERVICE PROVISION AND IMPLEMENTTATION POLICY

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1. Service Commitment

Cloud QR Ordering is a software solution developed by Nova AI Solutions to help restaurants, cafés, hotels, and F&B businesses manage sales operations efficiently.

Nova AI commits to:

  • Operating a stable and highly secure cloud-based system

  • Regularly updating features and performing system maintenance

  • Supporting electronic menu integration, QR ordering, order management, and payment

  • Providing customers with administrative accounts and full usage guidance

 

2. Service Packages & Pricing

Cloud QR Ordering offers subscription-based service packages.

  • Listed prices on the website include VAT (if applicable)

  • Service fees may be calculated based on:

    • Annual subscription packages

    • Number of branches/devices

    • Advanced features

Nova AI commits to maintaining the price at the time of customer subscription throughout the paid service period.

 

3. Service deployment policy

After the customer completes 100% payment for the selected service package, Nova AI will proceed with system setup:

  • Within 1 working day: account creation and basic system configuration (menu, QR codes, tables, and ordering workflow)

  • Within 2–7 working days: full deployment for chain models or customized requirements

The timeline may vary depending on the scale and specific requirements of the customer.
Deployment is carried out on systems owned by Nova AI.

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