Customers may request contract cancellation in the following cases:
No longer needing the service
Changes in business model
As agreed in the contract
Cancellation requests must be submitted via email or the support system.
In the event that either party breaches the contract terms and/or submits a written request for termination, the other party has the right to unilaterally terminate the contract. The contract shall be deemed liquidated upon fulfillment of all obligations by both parties. The contract may also be terminated in cases of suspension, cancellation, or dissolution of the legal entity.
Nova AI supports refunds in the following cases:
The system cannot be deployed as initially committed
Critical system errors that prevent service usage
Refunds will not apply if:
The customer has used the service for an extended period
Service is canceled due to changes in business needs
The customer violates system usage terms
Additionally, Nova AI is not obligated to refund any costs already paid in the above cases. Nova AI will only ensure customer data is maintained on the system for a maximum of 30 days from the contract termination date.